The first ESTEEM training course, at the STAR centre, Splott, was an outstanding success. The course, run in association with BAWSO (Black Association of Women Step Out) saw 14 women taking with each getting a contact centre job interview on completion.
Christine Allen, (pictured left), who has built up a wealth of experience in equality and employment fields over recent years, has been appointed to manage the Welsh Contact Centre Forum’s ESTEEM project.
Training course ‘graduates’ are being called up to fill scores of positions being created at leading city contact centres. Centres have teamed up with industry experts to target individuals with training for jobs in the booming sector.
